Customer Service for People with Disabilities
A Disability Awareness Training Program
If the thought that your organization could benefit from a Disability Awareness Training Program has crossed your mind, let the following points help you form your decision.
Does your staff feel confident in interacting with people with disabilities despite the fact that most people do not?
You know for a fact that your web site is accessible for all
Your staff understands the difference between a disability and a handicap
Your staff is comfortable with the “sighted guide” technique
There is no confusion as to the best way to assist a person with a disability
There are some words or phrases that are considered offensive when speaking to or about people with disabilities. Your staff knows them.
A customer with a service animal has entered your building. Your staff is familiar with the access provisions of the ADA... Consequently, you won’t have to worry about the potential for a lawsuit.
Your staff understands what the biggest obstacle is for people with disabilities and can therefore avoid it.
“Wheelchair etiquette” is practiced by all staff
Your building was designed for people with disabilities in mind, allowing for easy access.
Your organization considers itself “socially responsible”
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